You acknowledge and agree to:

• Ensure that your order is correct. Please review your confirmation e-mail after submitting your order. Your confirmation e-mail represents your purchase order.

• Report any spoiled or missing items as soon as possible. All orders are considered accurate after 7 days from the date of delivery.

• Twelve Paws Pet Supply and twelvepawspet.com reserves the right to obtain credit card pre-authorization. All pre-authorizations are done when you first submit your order online. We accept payment by Debit Card/Credit Card (Visa, Mastercard, American Express, Discover).

• You will be charged for your order the day the order is placed.

• Keep your payment information up to date to ensure prompt payment, and notify us of any changes to your banking/credit card information.

• We reserve the right to temporarily suspend your account and possibly send it to a collections agency in the event of problems with payment.

• We reserve the right to refuse service to any party for any reason.